Policies

Warrantee / Guarantee

ICP DAS USA, Inc. warrants our products against any defects in material and workmanship under normal use and service for one year from the original date of purchase. ICP DAS USA, at its discretion, will repair or replace the defective unit covered by this warranty. This warranty does not cover any damage due to accident, misuse, abuse, or negligence.

An optional two to five year extended warranty on some of our products is available. Please contact ICP DAS USA regarding purchasing this warranty extension. The price is 15% of the regular list price of each unit per year. This extended warranty must be purchased as part of the original product purchase.

Please contact ICP DAS for a Return Material Authorization (RMA) number before you ship the defective product to ICP DAS.

Return Policy

100% Satisfaction is Guaranteed: ICP DAS products are some of the best in the industry. We are confident that ICP DAS products will work great for you. We offer you a 14 day, 100% satisfaction guarantee to customers within the United States except on special order items.  
Effective February 25, 2013:

  1. All returns are subject to a 15% minimum restocking fees within 14 days of purchase.
  2. All international shipments, outside of 50 United States, are final
  3. All returns must include the product, any accessories and manuals, and must be in the original boxes and packaging material. Incomplete returns, open or used products, may be rejected at ICP DAS USA’s sole discretion, and if accepted will be assessed a 25% minimum restocking fee depending on saleable condition.
  4. Customer is responsible for all return shipping, brokerage fees and insurance charges. Shipping charges are nonrefundable.
  5. Minimum Drop Ship fee of $350 for drop shipments outside of the U.S.
  6. We cannot accept returns for products that don't work due to using non-standard cabling, non-standard converters or non-standard accessories.

 

Technical Support

ICP DAS USA, Inc. offers two hours of free technical support.  Our Technical Support department will inform you if there may be a charge for additional support after two hours have been provided.

 

Privacy Policy Statement

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible). We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by calling us at the above telephone number or Sending us an email via our "Contact Us" page.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address. Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them . Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address.

 

Security Policy Statement

At www.icpdas-usa.com we protect the integrity of our customers' credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
 

ICP DAS USA,Inc.